annesleywilliams.ie - Privacy Notice

Škoda and Mercedes Benz North Dublin - Annesley Williams

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Škoda and Mercedes Benz North Dublin - Annesley Williams Phone:   01-8428855 01-8428855 Toggle navigation Home Used Cars New Skoda Aftersales Aftersales Book a Service Mercedes Aftersales MercedesTrapsParts FinanceWell-nighUsWell-nighUs Meet The Team Newsroom Contact Us ANNESLEY WILLIAMS LTD PRIVACY NOTICE Version 1: Last updated: May 16th, 2018 Table of Contents 1. General............................................................................ 2 1.1VisitorInformation................................................. 2 1.2 Legislation.................................................................... 2 1.3 Queries and Complaints........................................... 2 2. How do we collect information?. ................................3 3. What do we use information for?............................... 4 To enable us to support customers with sales and other enquiries. ...................6 To support us in understanding customers’ and drivers’ needs......................... 6 Processing is necessary for product minutiae purposes (for example to modernize vehicle quality, performance and safety);................... 6 Processing is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns.................... 6 Processing is necessary for us to operate the legalistic and technical aspects of our merchantry efficiently and effectively. ...................7 Legal Obligation.................................................................... 7 Not Providing Information.................................................... 7 4. Who do we share information with?............................. 8 5. What type of information is collected?......................... 9 6. How long do we retain information?.......................... 10 7. What are your rights?..................................................... 11 Where do I send requests?............................................... 11 How long will a request take to complete?.................... 11 Right of Access.................................................................... 11 Right to Rectification.......................................................... 11 Right to be Forgotten.......................................................... 12 Right to Restriction............................................................. 12 Right to Data Portability...................................................... 12 Right to Object...................................................................... 13 Right not to be subject toStreamlinedDecision Making, including Profiling.................... 13 1. General Annesley Williams Ltd is single-minded to protecting all personal and special categories of data (also referred to as sensitive personal data) held on you. Our mission is the managing of the processes related to the sales of cars, parts and accessories, as well as servicing and complementary services, such as roadside assistance,. We collect, process and store copious quantities of personal data from our customers on an ongoing basis. We moreover want you to be well-spoken as to what rights you can invoke to help you to protect your privacy. In this regard, it is important that you read this Privacy Statement and understand our use of your personal data. Please note that we reserve the right to update this Privacy Statement as required. The most recent version of this document can be found on our website through the pursuit link: [Insert specific URL] 1.1VisitorInformation This document has been prepared to imbricate any personal data we (Annesley Williams Ltd) collect from you as well as any we pass to our Brands and any associated companies. 1.2 Legislation Rest unpreventable that all personal data we gather will be processed in vibrations with all workable data protection laws and principles, the EU General Data Protection Regulation 2018 and the Data Protection Acts 1988 and 2003. 1.3 Queries and Complaints If you are unhappy with the way we have handled your personal information and wish to complain, if you simply want remoter information well-nigh the way your personal data will be used or if you wish to invoke one of your rights under GDPR, please contact us: Write, telephone or email our GDPR Champion: Ann McLoone Annesley Williams Ltd Old Airport Road, Cloghran, Co Dublin Telephone: 003531 842 88 55 Email: ann@annesleywilliams.ie You have the right to lodge a complaint with the Office of the Data Protection Commissioner. To contact the Office of the Data Protection Commissioner, please use the pursuit details: Data Protection Commissioner Canal House Station Road Portarlington County Laois Telephone: +353 (0)761 104 8000 Telephone: +353 (0)57 868 4800 Email: info@dataprotection.ie LoCall Number: 1890 252 231 Fax: +353 57 868 4757 Please note that we will take all towardly steps to alimony your personal data safe. In the unlikely event that we have a security breach, we will notify you without undue wait well-nigh the circumstances of the incident in vibrations with our legal obligations. 2. How do we collect information? We collect personal data to provide our services to you. This data may be placid directly by our staff, our website, any applications used by us, or indirectly through a third-party service provider on our behalf. The personal data we collect will be gathered and stored as set out in this Privacy Statement. This will be washed-up directly by our Sales, Administration, Service, Parts and Technical staff. The categories of personal data that we gather are listed in Section 5 ‘Data Collected’ below. We gather personal data, to market and sell our products and services, servicing facilities to you, our customer. 3. What do we use information for? We mainly use your personal information so that we can provide you with quality car sales and services together with finance and leasing services’ options when requested by you. We will unchangingly requite you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. For example, the AA who provide roadside assistance on our behalf. However, increasingly specifically, we may use the personal data we gather for any or all the pursuit purposes): Process Description LawfulUnderstructurefor Processing Purchasing a Vehicle or Part / Booking Vehicle Service When a consumer books a vehicle service, and / or orders a vehicle or motor part from us, we obtain and enter the relevant personal data into our Dealer Management System (DMS). These details are not directly stored by us – but order reference number is maintained on the DMS. The processing is necessary for the performance of a contract to which the data subject is party. Car Financing / Leasing We squire customers in obtaining car financing and / or leasing from a variety of third parties such as Volkswagen Bank GMBH, AIB plc, AIB Leasing Ltd, Alphera Financial Services, Bank Of Ireland Finance, Bluestone Finance 1 Ltd, First Auto Finance Ireland Ltd, First Citizen Finance, Ulster Bank Ireland DAC t/a Lombard. The processing is necessary in order to take steps at the request of the data subject prior to inward into a contract to which the data subject is party. Marketing to Potential Customers Information is placid by our Sales, Service and/or Marketing staff when any customer, or potential customer, contacts the dealership. We record this data in ourConsumerRelationship Management System and/ or DMS and use the data to market to you. This data is then sent to third party service providers such as Dealer Marketing. Potential customers: Direct marketing only where you have consented. You can withdraw this consent at any time. Existing customers: Direct marketing where you have not opted out of the receipt of same. We rely on our legitimate interest and our desire to provide a upper standard of services and opportunities to our customers. You can withdraw consent at any time.ConsumerSatisfaction Survey We send out consumer satisfaction surveys based on the personal data which is extracted nightly from our DMS. This includes customers and potential customers who are inputted into CRM System/DMS. Additionally, all individuals who interact with us can be surveyed on their wits with us. Where you are a potential customer: The data subject has given explicit consent to the processing. Where you are a customer: The processing is in our legitimate interests to ensure the quality of services provided by our staff. QualityResurgence/ Staff Training All phone-calls, written communications and related details stored on our internal server. Similarly, all communications / queries received through our Web Site are kept on our server. These communications are stored for both quality resurgence and staff training purposes. The processing is in our legitimate interests in providing a upper standard of services to our customers, by assessing the ongoing minutiae and identifying areas for improvement. CCTV We operate a CCTV system on our premises to protect the safety and security of our staff and property. The processing is in our legitimate interests as a private visitor regarding Safety and Security. Anti-Money Laundering We use your personal data to comply with anti-money laundering regulations. In the event of a consumer wishing to pay us with personal funds increasingly than €10,000, a regulatory form must be completed containing personal data. The processing is necessary for compliance with a legal obligation to which the controller is subject.Transpirationof Ownership Documentation We process transpiration of ownership documentation (i.e. vehicle registration certificates) for customers through the Revenue Online Service. The processing is necessary in order to take steps at the request of the data subject prior to inward into a contract to which the data subject is party. Safety Incidents / Product recall We may use your personal data to contact you regarding an urgent safety measure and / or a product recall. The processing is necessary for compliance with a legal obligation to which the controller is subject. Staff Data For data subjects who are Employees of the dealership, we may use your personal data during our operations such as for human resources and payroll purposes. The processing is in our legitimate interests as a private visitor as well as necessary for compliance with a legal obligation to which the controller is subject. We may moreover process your data for other purposes in line with our data protection policies To enable us to support customers with sales and other enquiries 1. To respond to correspondence you send to us and fulfil the requests you make to us (for example: test drives, service requests, brochure requests or information well-nigh specific vehicles); 2. To provide vehicle support and services (for example warranty services); To support us in understanding customers’ and drivers’ needs 1. To analyse, evaluate and modernize our products and services so that your visit and use of our website, applications, consumer service centre and authorised repairer network are increasingly useful and enjoyable (we will often use data unionized from many people so that it doesn’t identify you personally); 2. To undertake market wringer and research (including contacting you with consumer surveys) so that we can largest understand you as a consumer and provide tailored offers, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or which we have obtained in the ways mentioned in the paragraph above; Processing is necessary for product minutiae purposes (for example to modernize vehicle quality, performance and safety); 1. In some cases, we may use streamlined methods to analyse, combine and evaluate information that you have provided to us (including the sharing of your personal information with the manufacturer. We collect and analyse this information in this way so that we can unhook the most towardly consumer wits to you by tailoring and making relevant all our service and communications (for example, when your mileage suggests your vehicle is due for a service); Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns 1. To send you marketing information from time to time without you have purchased a product or service from us or made a purchasing enquiry, sealed your browser with items in your shopping basket or requested a test drive, brochure or other information of interest. We will only contact you with information well-nigh our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time; 2. To contact you from time to time with marketing information (unless you object) if you have expressly indicated to us that you are vicarial on behalf of a merchantry or where we have obtained your merchantry contact details from our authorised repairer network or an online or public merchantry directory. In relation to any such information we send 3. by email or SMS, we will include an option permitting you to object to receiving future messages by unsubscribing; 4. To contact you with targeted razzmatazz delivered online through social media and other platforms operated by other companies, unless you object. You may receive razzmatazz based on information well-nigh you that we have provided to the platform or because, at our request, the platform has identified you as having similar nature to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the social media and other platforms on which you receive razzmatazz from us; 5. To identify and record when you have received, opened or engaged with our website or electronic communications; 6. To supervise competitions and promotions that you enter with us from time to time and to distribute prizes. Processing necessary for us to operate the legalistic and technical aspects of our merchantry efficiently and powerfully 1. To verify the verism of information that we hold well-nigh you and create a largest understanding of you as a customer; 2. For network and information security purposes i.e. for us to take steps to protect your information versus loss, damage, theft or unauthorised access; 3. To comply with a request from you regarding the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will alimony a record of this on our suppression lists to be worldly-wise to comply with your request); 4. To inform you of updates to our terms and conditions and policies. Legal Obligation We may process your personal information to comply with our legal requirements (for example to register your car with the (Driver and Vehicle Licensing Agency). Not Providing Information If you do not provide us with all the information we require, the resulting whoopee may be that we are not worldly-wise to fully offer you our services. Furthermore, some services provided by us require unrepealable categories of information, without which, we may not be worldly-wise to provide you with the service. 4. Who do we share information with? There are various circumstances where we may share personal data with other parties. Generally, this includes your representatives and our representatives, and some pre-advised third parties. We do not sell your information to third parties. However, we may from time to time unroll your information to the pursuit categories of companies or organisations to which we pass the responsibility to handle services on our behalf: · Roadside assistance service providers ·Consumercontact centres · Mobility and car rent providers · Direct marketing communications agencies and consultants · Market research and market analytics service providers · Legal and other professional advisors We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only unroll personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where overly possible. Sharing within Volkswagen or Mercedes-Benz Ireland There are circumstances where we share your information with the manufacturer (or other companies within our Group) to fulfil orders, transactions, handle complaints or provide you with a service or information that you have requested. International Transfers Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that towardly safeguards are in place for that transfer and storage as required by workable law. Your representatives: Any party you have given us permission to speak to (such as a relative or friend), your motor insurance visitor and other people or companies associated with you; Our representatives: Our employees and employees, VWGI, Mercedes Benz Ireland and contractors including companies that provide services in relation to telecommunications and postage, data storage, document production and destruction, IT and IT security, consumer loyalty programmes. Other third parties: Other motor insurance companies, external advisors (such as solicitors and accountants) and auditors, other VW Group companies, third parties with which we may segregate to modernize our processes, products or services or to investigate the possibility of new processes, products or services and prospective sellers or buyers if we decide to sell or buy any merchantry or assets; and State or government departments, persons or agencies. The State department (i.e. The Irish Revenue) for the notification of change-of-ownership for a used vehicle, and/or transfer of leasing commitments. The Regulatory Authority, (i.e. the Financial regulator) for Anti-money laundering compliance. Please finger self-ruling to contact us (details in Section 1 'General' above) if you would like increasingly details well-nigh the parties with whom we share your information. Where we segregate to have unrepealable services provided by thoughtfully selected third parties, we take precautions regarding the practices employed by the service provider to ensure your personal data is stored and processed legally and securely. We stipulate that such third parties shall have made every possible effort to unzip a state of readiness for GDPR. We operate as a Data Processor for our partner, VWGI, and as Data Controller, for our non-Volkswagen merchantry operations. We will use every effort to protect your personal data and we will not sell your personal information to any third-party companies. 5. What type of information is collected? As a car dealership we need to collect many categories of personal data (about you and other parties) for the purposes set out in this Privacy Notice. While the type of personal data may transpiration occasionally, we believe it is important you are enlightened of the types of personal data we gather and use. The pursuit table is a non-exhaustive list and provides an indication of the categories and types of personal data we use to perform our duties. Please note that information listed under one category may be used for the performance of a task or in relation to activities under flipside heading or as outlined under Section 3. Purpose Type of Data Sales of Products / Services Name, Contact Details, Occupation, Car Details, Lease Operator Information, Bank Details, Service History, GenderConsumerCare Name, Contact Details, Car Details, Phone Calls Finance Detailed Financial Information Marketing Name, Contact Details, Occupation, Car Details, Gender, Service History Security CCTV Footage 6. How long do we retain information? We have a comprehensive record retention schedule. The retention periods differ depending on the purpose of the processing and the nature of the information. How long we alimony data is primarily unswayable by how long we need it for the purposes we told you we were going to use it for, time periods set out in law and the period we need to alimony it to defend ourselves versus legal action. Generally, we alimony information for the periods set out in the table below: Type of Information Retention Period Name and Contact Details Until asked to remove by consumer Vehicle Details 7 years Finance Applications 7 days without Agreement is signed Service and Repair History 7 years CCTV Footage 14 days However, in some cases we may need to alimony personal data longer than the whilom periods. Examples of these situations include legal cases and system back-ups required for disaster recovery. We moreover retain unrepealable limited details vastitude the whilom time periods to validate and handle any motor insurance claims we receive without the statute of limitations has expired (late claims) and any claims we receive where the claimant was not enlightened of the injuries until a long time without they were caused (latent claims).Withoutthe periods set out above, we will anonymise or delete the personal data. Anonymisation ways that we will delete unrepealable aspects of the information we hold (such as name and street address) so that we can no longer determine who the data relates to. Please finger self-ruling to contact us if you would like increasingly information well-nigh data retention periods. 7. What are your rights? As a data subject, you will have the pursuit rights, as outlined in this section. However, restrictions may wield in unrepealable situations Where do I send requests? Please send all your requests to the contact details provided in Section 1, with as much detail as possible well-nigh your requirements to indulge us to deal with your request efficiently. To wordplay your request, we may ask you to provide identification for verification purposes. How long will a request take to complete? Upon receipt of a request, we will have 30 days to provide a response, with an extension of two remoter months if required. If we require increasingly time to deal with your request, we will notify you of the delay, and the factors resulting in the delay, within 30 days of the receipt of the request. If we refuse your request, we will notify you within 30 days of the receipt of the request accompanied by the reason for refusal. We will not tuition a fee for any requests, provided we do not consider them to be unjustified or excessive. If we do consider these to be unjustified or excessive, we may tuition a reasonable fee (also workable for multiple copies) or refuse the request. You are entitled to contact the Office of the Data Protection Commissioner if we refuse your request. Right ofWangleYou have a right to know what personal data we hold on you, why we hold the data, and how we are processing the data. When submitting your request, please provide us with information to help us verify your identity (driving licence, passport) and as much detail as possible to help us identify the information you wish to wangle (i.e. stage range, subject of the request). Please note that an wangle request is self-ruling of charge, however, where we determine a request to be unjustified or excessive, we may tuition you a reasonable fee. Right to Rectification You have a right to request that the personal data held in relation to you is up to stage and accurate. Where information is inaccurate or incomplete, we encourage you to contact us to have this information rectified. Upon receipt of request, we will ensure that the personal data is rectified and as up to stage as is reasonably possible. Right to be Forgotten You have the right to seek the erasure of personal data relating to you in the pursuit circumstances: · The personal data is no longer required for the purposes for which is was obtained. · Where data is stuff processed on the understructure of consent, you withdraw consent to the processing and no other lawful understructure exists. · The personal data is stuff unlawfully processed. · You object to the processing of personal data and there are no overriding legitimate grounds for the processing. · Your personal data requires deletion in line with legal requirements. However, we will be unable to fulfil an erasure request if the processing of personal data is necessary for the following: Please be enlightened that in unrepealable circumstances we may need to retain some information to ensure your preferences are respected in the completion of our duties. For example, we cannot erase all information well-nigh you where you have moreover asked us not to send you marketing material. Otherwise, your preference not to receive marketing material would be erased. Right to Restriction You have the right to restrict the extent of personal data processed by us in circumstances where: · You believe the personal data is not well-judged (restriction period will exist until we update your information). · The processing of the personal data is unlawful but you wish to restrict the processing of data rather than erase it. · Where the personal data is no longer required by us but you require the retention of the data for the establishment, exercise, or defence of a legal claim. · You have a pending objection to the processing of your personal data. When processing is restricted, your personal data will only be processed: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of other people; or for reasons important to public interest. We will contact you personize where the request for restriction is fulfilled and will only lift the restriction without we have informed you that we are doing so. Right to Data Portability You have the right to the provision of all personal data held in relation to you in a structured, wontedly used and machine-readable format where: · Processing is completed on the understructure of a contract. · Processing is completed based on the provision of your consent. · Processing is carried out by fully streamlined means. You may moreover request that we send this personal data to flipside data controller where technically feasible. Right to Object You have the right to object to the processing of your personal data. However, the processing must have been undertaken on the understructure of legitimate interest by us. If you wish to object to the processing of data, please contact us with your request. We will then stop the processing of personal data unless it is required for legal proceedings. Right not to be subject toStreamlinedDecision Making, including Profiling You have a right not to be subject to a visualization based solely on streamlined processing or profiling, where such decisions would have a legal effect or significant impact on you. Occasionally we use profiling. Where we (or one of our third-party processors) use profiling, which produces legal effects for you or otherwise significantly affects you, you will have the right to object to such processing. Find Us Old Airport RoadCloghranCo. DublinK67 XC58 Get in Touch T:    01-8428855 E:   info@annesleywilliams.ie Opening Times Mon – Fri: 9.00am – 6.00pm Saturday: 10.00am – 2.00pm (Sales Only) Sunday:Closed Evenings by visit Home Used Cars New Skoda Aftersales FinanceWell-nighUs Contact Us T: 01-8428855 © 2018 Annesley Williams Ltd Privacy Notice Powered by CarsIreland.ie This site uses cookies. By standing to scan the site, you are like-minded to our use of cookies. ×